Frequently Asked Quesitons

Q?Who is Designer Cabinets?
A.

Designer Cabinets recognizes the two most valued commodities of today’s customers, Time and Money.  We are able to save our customers both Time and Money by providing a professional experience from start to finish.  With our experienced staff and quality products, we will exceed your expectations and provide you with 100% customer satisfaction.  Designer Cabinets has an A+ rating with the Better Business Bureau.  We are members of The Home Builders Associations (HBA) and National Kitchen & Bath Associations (NKBA).  We are locally owned and incorporated in Kentucky under the name Caseworx, LLC dba Designer Cabinets.  We specialize in cabinetry, counter tops and commercial casework the transformation of spaces into beautiful and functional living areas.

Please visit our photo gallery or visit our website on Houzz for examples of some of the level of customization Designer Cabinets has to offer.

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Q?Where is Designer Cabinets located?
A.

Our address is 287 Gold Rush Road, Lexington, Kentucky 40503.  We are close to New Circle Road and Nicholasville Road

Phone     859 278 1020

Fax         859 278 1027

Email      info@designercabinetslex.com

Monday – Friday     8:00 am – 5:00 pm

Saturday                   By appointment

Evening and additional weekend hours are easily accommodated with an appointment

Appointments are encouraged and walk – ins are always welcome

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Q?What kind of cabinets do we offer?
A.

Designer Cabinets is an authorized dealer for 9 different famous brands of cabinetry for you to choose from.  We offer something for every price range. (Even cabinet refacing)  Whatever you want your dream kitchen or bath to be, we can help you make it a reality.  We can help you create appropriate storage for any room or space in your home.  Closets, utility rooms, mud rooms, offices, garages, man caves, studios, play rooms, recreations rooms… any room where you need your stuff put away, hidden or organized.

What kind of cabinets does Designer Cabinets specialize in?

Semi-custom:

Semi-custom cabinets are selected from existing designs and pre-fabricated off -site in standardized sizes, but with many more options in terms of sizing, styles, materials and finishes.  Designer cabinets offer customization designs from our in-house professional designers, fabricators and installers.

Custom Cabinets:

It is like having a suit tailored to your measurements.  Designer Cabinets also has the ability and our own shop that can make your dream cabinets a one of a kind.  Depending on the materials, finishes, hardware and counter top you choose, costs need not be prohibitive.  Plus, Touchstone cabinetry is known for its high quality, no limits custom cabinetry.  Touchstone cabinetry offers literally, limitless styles and colors and artful craftsmanship with furniture-quality cabinets.

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Q?Do you offer a commercial discount?
A.

Yes!  If you are a architecture, contractor, remodeler, builder, interior designer or property management group, then our commercial discount program is your source to purchase wholesale kitchen or bath cabinets and counter tops.  Our wholesale cabinet division works with industry professionals nationwide providing them with inexpensive cabinetry and products.  In addition to wholesale pricing, you will receive a dedicated customer service  person / designer that will provide the attentive customer service necessary to keep your projects running smoothly.  Your clients will be amazed with the finished project.

Please email or call for a list of commercial references.  We have our own in house shop.  We do receptions counters, bathroom stalls, restaurants, bar tops, nightclubs, stores, fraternity builds, Doctors offices, health care centers, nursing homes, day care centers, office buildings, and apartment complexes to name a few.

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Q?What kind of cabinet options do we offer?
A.

Accessories, adornments, utilities… these are the nuances, details and subtle intentions that can make a big impact toward achieving your ultimate kitchen or bath.  Some may be just for looks like moldings, rosettes, corbels and other shapes and dimensions.  Some may help keep you organized and your room tidy… wine racks, spice draws, plate holders, shelves and other refinements hide the hodgepodge until you need it.  Enjoy pantries, appliance garages, tilt-out waste bins and other clever camouflage.

Here is a list of some more options you might be interested in.  Glass shelves, pull out organizers, message board, pull-out and pull down shelving, spice racks and trays, LED lighting, appliance panels, bread drawer, cutlery & utensil organizers, cutting board, mixer lift, knife block drawer insert, recycle bins, cook book or iPad holder, roll-out and tilt-out trays, towel holders, toe boards, wicker basket inserts, odds & ends drawer  organizers, core guard, adjustable shelves, keyboard and TV lift, pull-out pantry, lazy Susan, hampers, fold-out ironing board, velvet lined jewelry drawer, toe kick step or drawer, under sink baskets, vanity waste containers, pasta drawer / bean packet, pocket doors, glass doors, scoop drawer, decorative stiles, applique, island posts, corner posts and mantels.

There are no limits to the kitchens and baths we can help you design.  If you imagine it, Designer Cabinets can help you produce it.  Our designers will help you keep it functional and organized.  No limits! Just solutions!!!

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Q?What kind of counter tops are available?
A.

We offer all varieties of counter tops, granite, laminate, marble, natural stone and solid surface to name a few.  Plus we have our own in house shop.

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Q?How long will it take to receive my cabinets?
A.

Cabinetry is “Built To Order” enabling you to choose, the wood species, door style and color of your choice.  Typical lead-time is 3 to 6 weeks for construction of the cabinets depending upon the brand.  Plus don’t forget about countertops, delivery time and install.  Which usually runs between 5 to 10 business days depending upon the complexity of the design.

Average Lead Times:

KraftMaid – 4-6 Weeks (American Made)

Ultracraft Destiny Line- 4-6 Weeks (American Made)

Ultracraft Vision Line- 3-4 Weeks (American Made)

Mid Continent (aka Norcraft)- 4-6 Weeks (American Made)

JSI Cabietry- 1-2 Weeks (RTA – Ready To Assemble)

Koch Marquis & Koch Express- 3-4 Weeks (American Made)

Merillat- 2 Weeks (American Made & Made in Kentucky)

Kitchen Kompact- 1 Week (American Made)

LeMica Cabinet Refacing- 2 Weeks (American Made)

Touchstone- 7-8 Weeks (American Made)

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Q?Do you charge for delivery?
A.

Delivery is free if we install your cabinets.

How will your cabinets be delivered?

Depending on your location and the amount of time you can wait for delivery, your cabinetry may be delivered by one of several methods:

Our truck.

A common carrier freight line.

Customer arranged pickup from our warehouse.

Delivery methods will be discussed with you when you place your order.

 

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Q?How will I know when my cabinets arrive?
A.

You will be notified by email or a phone call from Designers Cabinets once your cabinetry has arrived at our warehouse.

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Q?What are the payment terms?
A.

A payment / deposit is required at the time you place your order.  Our experienced design team is here to help you in any way we can.  We accept all major credit cards, checks and cash.  You can even pay online if you prefer.

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Q?Does your cabinetry come assembled?
A.

All of our cabinetry comes fully assembled and ready to install except JSI.  JSI Cabinetry is a RTA (Ready To Assemble) line of cabinetry by default, but can be ordered assembled for a small fee per cabinet.

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Q?What kind of technology is used?
A.

Designer Cabinets uses 20-20 Technologies which is the industry’s leading software for designing and visualizing interiors, kitchens, baths, closets, garages, and more.  20-20 Technologies program allows us to place hardware, lighting, appliances, accessories and more into your design.  We create stunning photo realistic renderings that will make you go WOW.

We embrace technology and are proud to be the first kitchen and bath cabinet company in Lexington and Central Kentucky with an Internet presence.  We are constantly evaluating our business, and the advances technology brings us, allowing us to serve you better, faster, and at a lower cost.  Look for many exciting upgrades to this website in the future.  We feel that our advances in this field are often imitated, but never duplicated.

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Q?Is there a design fee?
A.

No, however we do not release them from our office unless a deposit has been paid of 95.00.  The 95.00 would be applied to the purchase of the cabinets upon placing an order.

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Q?What education does the staff have?
A.

We have a combined experience of over 110 years.  We have Certified Kitchen Designer (CKD), and Certified Bathroom Designer (CBD), Interior Designer with her Masters Degree.  We even have someone who studied Architecture at the University of Kentucky under the world famous Daniel Libeskind who was selected to oversee the rebuilding of the World Trade Center.

Our team is Top Notch!  I guarantee you will not find anyone with a better desire or attitude to make your dream become a reality.  Designer Cabinets clients are guided “through the jungle” of choices and we encourage your participation throughout the process.

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Q?What type of customer service do you have?
A.

We have thousands of satisfied customers that can attest that one of the best things about Designer Cabinets is the outstanding customer service we proved.  We believe a well informed customer makes smarter decisions, so we put out a full forth effort to educate our clients on the kitchen and bathroom industry.  All of our cabinets come with a warranty.

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Q?How do I start the process?
A.

Email or call to schedule an appointment to meet.  We can meet in our showroom or we will be glad to come to your home or job site.

The initially meeting can take 30 minutes to several hours depending on the complexity of the project and the consultation is free.  We want to make sure we fully understand our client’s needs and personal situations.  Successful planning requires us to have a clear understanding of your space, budget parameters, how the space will be used, your needs, desires and your personal tastes.

Purchasing kitchen or bath cabinets is something like buying a car.  When it comes down to it, an economy sedan does the same job as a limo.  In other words, there is a big world of good options.  Start by thinking about the job you want your cabinets to perform, what you envision them looking like, and how much of your budget you are willing to spend on storage options.  Maybe professional-grade appliances are more important to you, for instance or do you want to keep your current appliances.  From ready-made to custom, all cabinets begin as boxes with shelves or drawers and fronts.  It is the craftsmanship, materials, hardware, design details and level of customization that accounts for all the differences in prices.

Please feel free to stop by our showroom / design center.  We are open Monday through Friday 8:00 am till 5:00 pm and Saturdays By appointments. Eveing and additional weekend hours are easily accommodated with an appointment.

We encourage appointments, however walk-ins are always welcome.

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